How do we collect information?
We ordinarily collect information directly from our clients and suppliers, including from employees or officers of our customers and suppliers.
We collect information through, for example, online enquiries (including website and email), phone calls, written communications, and consultation appointments. We (and our commercial partners)
may also collect information from our customers’ use of our products and services. This may include hearing aid usage (for example, information related to volume control adjustments, battery charging, duration of daily use, listening environments and behaviours and habits).
The type of information we collect on our website (www.soundwaveaudiology.co.nz) depends on how you make use of the site.
When visiting our site, you will not be required to provide us with any personal information unless you request information about a SoundWave Audiology service or Product or if you want to schedule an appointment online. In that case, we will ask you to provide contact details along with other information required to respond to your request. The information provided may also be retained for product planning purposes, and unless you tell us that you don’t want it used for direct marketing purposes, may be used for those purposes.
If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. Emails may also be sent to our suppliers, partners or contractors when they relate to product or service enquiries or complaints. They also treat the information confidentially and may record it in their in-house database.
Although we take steps to protect information sent by email, email is not a secure method of communication and if you are concerned about sending your personal information to us in this manner you may prefer to contact us by any of the other means set out below.